Manage its entire business with a single software that centralizes all information collected: administrative, technical, commercial. That’s what attracted Fabrice Bour, Southern Director antenna, located in Nice. Here is the testimony of this user S2I current member of the Low, who chose W’Ipsos, integrated management software (ERP), edited by CMI.
A unique solution
management
Details of an intervention on W’ipsos
“Our Southern society antenna performs consulting and installation, after sales service. There are about a year, we have chosen to invest in the overall management system, a decision which I am very happy today. “Fabrice Bour and his team offer a complete solution for managing the entire business: quotations, ordering, installation and maintenance. Through contract management, inventory, site monitoring and more. Efficiency, access, saving time and responsiveness are the main benefits.
Half a position less
“The migration to this system represented an investment for the company, in terms of time to adapt and staff training. Imports was 40 years of customer history. We did not have data loss or other problems in the process. I am satisfied with this choice, especially for the efficiency and the time we gain. For us, this is an administrative position within half, “said Mr Bour. “Contrary to the software we were using before, we do not need a gateway, everything is connected.” Once information is entered, it is followed to the various posts and updated in real time for all.
Zoom billing
billing in particular, very simplified and fast, is appreciated by the Nice company. The software connects all the steps of the billing chain fluid and legibly. The technician can sign the minutes of intervention by the customer from their smartphone and send it to the administration to billing. Rebate checks, recovery, transfer and withdrawal, are managed in a more systematic and direct manner via this centralized tool.
Reactivity rhymes with mobility
With mobile Ipsos’Connect, the technician accesses on his smartphone to planned interventions, from anywhere.
More and more, customers want access to fast service. Responsiveness is a key word for South antenna. W’Ipsos is designed to deal with this issue of mobility. Particularly through Ipsos’Connect a smartphone application. It allows to intervene as quickly as possible on a failure by deploying the nearest technician site via an alert sent to your mobile. While achieving economic gain on the work and fuel of labor time. And, thanks to the optimization system of travel. A valuable feature in the field of electronic security and more. With direct access to all customer information, intervention is more effective and able to quickly satisfy the customer. The software makes it possible to visualize the data from smartphone: previous failures, which was made, what is the installation and since when it is in place. Finally, feedback indicate that the administration was done on site.
Opportunities to explore
“The friendliness of the interface I like, “says Mr Bour. “It is composed of two parts, one for interventions (SAV) and one for construction sites. The latter is more recent and will be subject to future improvements. “Subsequently, CMI plans to develop a mobile application for business. “We use only 40% of what the software offers. We still have opportunities to explore, “ says Fabrice Bour.
Established in 1985 in its first version, the software has become I’psos W’Ipsos in 2005 when he was spent on Windows. He vowed to continue its transformation over time, to monitor technological developments and their potential. W’Ipsos is used by about 300 companies and 2000 users.
The coordinates of
union S2I Low Current
1 place Urania
94345 JOINVILLE LE PONT CEDEX
TEL: 06 58 18 71 58 FAX
. : 01 43 97 32 79
contact@s2icf.fr
www.s2icf.fr
No comments:
Post a Comment