The break-pee-mail application software was bad … – Ouest-France

 
     

 
                   
                               Companies
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                                   Published on 25/03/2016 at 08:18

 
           
     
     
       
         
 
       
                   

The constraint of Teleperformance employees in the suburbs of Toulouse email asking a pee break, was a setting problem “was changed” and not a control of management, said Thursday AFP Lucio Appollonj France President of the company.

this announcement comes as weighed on the high garonnais site Blagnac strike notice on Friday following this obligation “authorization for pee-break” , according to the formula unions, following the implementation of a new software service.

break-mail request This flow management software calls called “CAV “(virtual call center) was installed at the request of a client, SFR, Numericable, which forced the call center to request email permission to take a break, said Wednesday Thierry Godec, CFDT elected.

This constraint was some 200 of the 400 employees of the site while the other guests call center operators were not affected, said Mr Godec.

“He just acted a parameter problem. True, we have installed a new workflow software that directs the call to an operator. This system included click to pause and wait for some kind of authorization. But that’s not the nature of our business and we just needed time to replace our usual labor standards. We changed the setting “, explained Apollonj.

       
     

         
 
 
   
 
 
 
 
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